Macular Society

Telephone counselling service

We have a team of qualified counsellors who have extensive experience either personally or professionally within the field of sight loss. This service is for anyone who has been diagnosed with macular disease. We also offer the same service to that person’s family members.We are bound by the BACP (British Association of Counselling and Psychotherapy) Ethical Framework for Good Practice in Counselling, and fully compliant with the Data Protection Act.

Our confidential counselling service has been running for 20 years. We pride ourselves on providing this excellent service, which we are able to operate with a minimal waiting list.

How do I refer myself or somebody else?

You can use our online referral form or call our Advice and Information line on 0300 3030 111.

What happens next?

A member of the counselling team will contact you within ten days to offer you a telephone assessment.

How might you help me?

  • You may feel better after your initial telephone assessment. You might have received all the information you need, and feel that no further action is necessary.
  • On the other hand you may benefit from regular counselling sessions with one of our counsellors. They will help lift your mood, reduce anxiety and recommend methods of coping with your diagnosis.
  • Sometimes formal counselling isn’t required and our befriending service is more suitable. You may be managing well, but you could benefit from a friendly chat with one of our trained befrienders.
  • Most importantly we want to help you either by supporting you directly with counselling, or by presenting alternative options such as our befriending service.


  • We offer telephone support groups to those who are living with Charles Bonnet Syndrome. We have a separate group for those who are adapting to living with low vision.
  • The groups offer individuals a chance to share coping tips and strategies, and to talk to others who may be in a similar situation. For those who have attended our groups, the feedback is fantastic with many reporting that they feel less alone.

Free service

We do not charge for our counselling service or telephone calls. This service is completely free to anyone who needs it.

If however you wish to make a donation, please call 01264 350 551 or you can donate online here.

Here to help

If you would like to find out more about our counselling service please call our Advice and Information line on 0300 3030 111.