How we can help

If you call our Helpline you will speak to a trained support worker experienced in listening and talking to people in a similar situation to you. We know it can be difficult to reach out for help and talk about what you are feeling and going through, but we aim to provide a supportive, non-judgemental space.

You don’t have to have a formal diagnosis to use our Helpline.

Our eating disorder Helpline support workers are trained to:

  • Offer a supportive space for you to explore your feelings and thoughts around eating disorders.
  • Provide information about eating disorders. When we do not have the information that someone is looking for, we might be able to give you some ideas about who might be able to help.
  • Explore options for help with eating disorders and to enable you to come to your own decisions about what might be best for you. This might include NHS treatment, private therapy, support from charitable organisations, peer support or self-help.

Interpreting service

Beat is a member of Language Line and can provide access to an interpreter for non-English speaking callers.

Other sources of support

Beat is a member of the Helplines Partnership, the membership body for organisations that provide Helplines in the UK and internationally.

Beat’s Youthline is a member of Child Helpline International, a network of over 180 organisations supporting children via helplines in 139 countries all over the world.

Calls to this helpline are free from landlines and mobile phones within the UK and do not appear on itemised bills.


Email support

Adult email support is open to anyone over 18:

Studentline email support is open to all students:

Youthline email support is open to anyone under 18:

Opening Hours


9am – 8pm


9am – 8pm


9am – 8pm


9am – 8pm


9am – 8pm


4pm – 8pm


4pm – 8pm

Our Helplines are open 365 days a year from 9am–8pm during the week, and 4pm–8pm on weekends and bank holidays